退款政策

Return & Refund Policy

Food and Beverage Products
Because tea is a consumable food product, we do not accept returns or exchanges for change of mind, personal taste preferences, ordering the wrong item, or other reasons unrelated to product quality.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Resolution
After review, eligible claims may receive a replacement or a refund to the original payment method. Please do not return any product unless we provide written instructions. Return shipping will not be required or charged for an approved quality, damage, or fulfillment issue unless we specifically arrange otherwise.

Non-Returnable Items
Opened or used tea products, gift cards, sale items, and products without a verified quality or fulfillment issue are not eligible for return or refund, except where required by applicable law.

Refund Timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

Contact
For any order issue, please use the Contact Us page on awakearl.com.